Testing the registration off of a corporate network is best in these cases. More generally, antimalware/firewall rules Improper network exceptions made for SafeConsole Ready devices (traffic allowed over port 443) On these later clients, this error is generally caused by the following: This error can also occur on devices running the Unified Client (6.x). Find the device under "Managed Device" and send a silver bullet command such as "Unlock Device".Log into your EMS account with an Admin device/account.Check if the device is able to get SilverBullet commands.If possible, take your device to a different network to eliminate any internal firewall or proxy issues.Each product follows different steps to accomplish this task, so read the security product's user guide or contact their technical support for assistance with whitelisting URLs. Whitelist " *. " in your security software or hardware.Direct Connection and Use System Settings are the most common settings, but some networks (usually in a corporate environment) require the usage of an automatic configuration script or manual settings. In IronKey Control Panel click Settings > Network Settings. Verify the Network (Proxy) Settings on the IronKey device.These errors can be caused by various security software or hardware on a network, including anti-virus applications, proxies, and firewalls. An "Error Code: 35" message might appear while attempting to check for device software updates.Īdditionally, a "Network error (35): An Internet Connection could not be established" message might appear during other operations (such as clicking the Online Account link).
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